FAQ's

We ship all orders placed before 1pm the same working day with 99.9% accuracy. 

During sales and promos please allow up to 48 hours for your order to be dispatched due to the increased volume of orders during these times.

COVID-19: We have extended our returns policy from 30 to 60 days from the date received. Items must be returned within 60 days of receipt for a refund. Please DO NOT return any items after 60 days, unless advised to do so by our team.

Items must be unworn and unwashed, with their tags still attached. Any items returned washed/damaged/clearly used/with tags removed will NOT be accepted, and your refund will be refused.

Items purchased with a discount code or during a sale period are eligible for store credit only. Store credit will be issued via the email corresponding to your order. If a refund has been requested, we will automatically issue a store credit code.

COVID 19: There may be a delay in processing returns, due to the impact COVID-19 may have on carriers and also warehouse staff. Once your return has been received by our warehouse team, this will be checked and placed onto our systems. You will then receive an email from us to say that your refund has been processed. Please note it usually takes 48 hours for returns to be processed from the date received at our warehouse and up to a further 7 working days for payment to show in your account, depending on the card issuer.

Please contact us for an exchange. Upon receiving your item back we will ship your exchange out free of charge within 48 hours.

We are sorry to hear this. If you receive a faulty item from us, please contact our customer service team within 14 days of receipt of the faulty goods. You can do this by emailing us at info@onefitofficial.com and our team will either offer an exchange or a refund upon your request and proof of fault.